Book now!
Book now!
Book now!

Covid19 actual info on reservations and refund policy!

Last updated on 19 March 2020

On 11th March the World Health Organisation (WHO) declared the outbreak of the coronavirus (COVID-19) a global pandemic. Since then the virus has spread rapidly. This has prompted governments around the world to act quickly to slow
the spread of COVID-19.

In response, we are providing the following coverage for bookings affected by COVID-19 as part of our Special Circumstances Policy to protect our guests and staff and provide greater clarity.

Cancellation policy and special circumstances policy:

Bookings of accommodation with Vitacrab S.L.U. made on or before 14 March 2020 and whose check-in date or date is between 14 March 2020 and 14 April 2020 are covered by the policy and may be cancelled before check-in or before the
start of the holiday. Guests who cancel will receive a full refund.

For bookings made after March 14, 2020 and for bookings made on or before March 14, 2020 with a check-in date or start date after April 14, 2020, the regular cancellation policy in our contract terms will apply. 

The special circumstances policy does not apply if a booking has already been made (i.e. if the check-in date or start date is in the past).

© 2021 Vitacrab | Designed by DIGITALGEIST GmbH   |  Privacy Policy